If Customer retains Provider for Development Services, the terms and conditions of this Development Services Agreement (“Development Agreement”)
shall apply to the provision of such Development Services. All capitalized terms used but not defined herein shall have the meaning set forth in the Agreement,
but, for the avoidance of doubt, this Development Agreement shall be considered for all purposes a separate and distinct contract from the Agreement.
-
Services. Customer hereby retains Provider to use commercially reasonable efforts to perform software development services to implement customizations,
modifications, alterations, configurations, or additions to the Subscription Services as may be agreed upon by the Parties in writing from time to time,
all on on the terms and conditions set forth in this Development Agreement (collectively, “Development Services”).
This Development Agreement shall govern all Development Services performed, and resulting Work Product (as defined below) created,
to date by Provider for Customer, all of which shall also be considered Work Product developed via the Development Services under this Development Agreement.
All future Development Services and resulting Work Product shall be described on a fully executed written Statement of Work referencing
this Development Agreement (each, a “SOW”). All SOWs are incorporated into this Development Agreement and made a part thereof, and are subject to its terms.
In the event of any conflict between this Development Agreement and any SOW, the terms of this Development Agreement shall govern.
Provider may subcontract any of the Development Services, provided that all such subcontractors shall be subject to all non-disclosure and
confidentiality obligations of this Development Agreement, and Provider shall be responsible for the performance of all obligations hereunder by any
such subcontractor. The subject matter of this Development Agreement is the Development Services only, and Customer's access to and use of
the Subscription Services, including any Work Product embodied or made available therein, shall be governed solely by the Agreement.
-
Project Management. Each Party shall designate a project manager in the applicable SOW as such Party's primary point of contact for day-to-day
communications, consultation, and decision-making regarding the Development Services in such SOW. Each such project manager shall be responsible
for providing all weekly consents and approvals on behalf of such Party under this Development Agreement. If either Party's project manager ceases
to be employed by such Party or such Party otherwise wishes to replace its project manager, such Party shall promptly name a new project manager by
written notice to the other Party.
-
Changes. Either Party may, at any time during the Term of this Development Agreement, request in writing changes to a SOW.
The Parties shall evaluate and, if agreed, implement all such changes in accordance with the change management procedures set forth in the applicable
SOW or as otherwise agreed by the Parties in writing. No changes will be effective unless and until memorialized in a written change order signed by both Parties.
-
Invoicing and Payment. Unless otherwise provided in the applicable SOW, Provider shall provide all Development Services on a time and materials basis
at the then-prevailing hourly rates of its employees and subcontractors. Provider will provide Customer monthly invoices identifying
the time worked and Customer shall pay all undisputed amounts within 30 days after the invoice date. Provider shall invoice hourly work at
increments of not more than 0.25 hours. All amounts shall be paid in U.S. dollars. Any amounts not disputed in writing within 30 days after
the invoice date are conclusively deemed accepted. Customer shall reimburse Provider for any out-of-pocket costs or expenses.
Failure by Customer to pay any past due amounts is a material breach.
-
Term. This Development Agreement commences on the Effective Date and continues indefinitely thereafter until terminated in accordance with this Section 5.
Each SOW shall remain in effect from the effective date set forth therein until the end of the project term set forth therein unless earlier terminated pursuant
to this Section 5. Either Party may terminate this Development Agreement at any time by providing 30 days' written notice to the other; provided, however,
that such termination shall not terminate any then-active SOWs, which shall continue until separately terminated under this Section 5.
Either Party may terminate this Development Agreement or any SOW for cause if any breach by the other Party remains uncured more than 30 days after receipt
of written notice thereof. Customer may terminate any SOW for convenience and incur no further obligation with respect thereto at any time
by providing written notice of such termination for convenience to Provider and: (a) with respect to any fixed-fee project, paying a kill fee equal
to 25% of such fixed-fee amount; or (b) with respect to any hourly project, paying for all work performed through receipt by Provider of such notice,
whether or not invoiced. In the event of any termination or expiration for any reason, the rights or obligations of the parties in this Development Agreement that,
by their nature, should survive termination or expiration of this Development Agreement, will survive any expiration or termination of this Development Agreement,
including but not limited to: Section 8, Section 9, Section 12, Section 13, Section 15, Section 16, and Section 19.
-
Customer Obligations. Customer shall: (a) perform all obligations identified as customer responsibilities in the applicable SOW;
(b) provide any Customer Materials (as defined herein) and such other resources as may be specified in the applicable SOW;
(c) participate in all meetings scheduled in, or in accordance with, the applicable SOW; (d) provide all consents, approvals, exception notices,
and other communications specified in the applicable SOW or otherwise required under this Development Agreement; and (e) provide all cooperation
and assistance Provider reasonably requests to enable Provider to exercise its rights or perform its obligations under this Development Agreement.
Provider is not responsible or liable for any delay or failure of performance caused, in whole or in part, by Customer's delay or failure in performing
any of its obligations under this Development Agreement. The foregoing is in addition to, and not in lieu of, all other remedies Provider may have for
any such failure or delay by Customer.
-
Testing; Acceptance. The Work Product provided hereunder shall be made available, tested, and accepted in accordance with the applicable SOW,
or, if no such provisions are provided in the applicable SOW, as set forth in this section.
Such procedures shall be Provider's sole obligations and Customer's exclusive remedies with respect to the performance of any Work Product.
7.1 Acceptance Testing. Upon completion of any Work Product and before any release is moved to production,
the Work Product will be made available for Customer to conduct acceptance testing for a period of 10 business days or such other time period provided
in the applicable SOW or otherwise agreed upon by both Customer's and Provider's Project Managers ("Testing Period").
Provider may observe and/or participate in all or any part of such testing. Upon completion of testing, Customer shall notify Provider in writing of
its acceptance or, if the Work Product is not in material conformance with the requirements, performance criteria, or other applicable specification(s)
set forth in the applicable SOW (the “Specifications”), Customer shall notify Provider in writing of the non-conformity in reasonable detail, including
identifying the specific element of the Specification that is rejected (each, a "Nonconformity"), the expected test results, and the actual test results.
Customer shall not unreasonably withhold acceptance. The Work Product will be conclusively deemed accepted upon the expiration of the Testing Period unless
the Customer delivers the foregoing written rejection prior to such expiration.
7.2 Remediation. Following receipt of a rejection notice in compliance with Section 7.1, Provider shall attempt to reproduce each Nonconformity
and use commercially reasonable efforts to remedy all Nonconformities that can be reproduced. The remediated Work Product will then be made available to
Customer for an additional Testing Period (pursuant to Section 7.1) to confirm that the Nonconformity has been remedied.
This process shall be repeated until Customer accepts the Work Product; provided, however, if Provider is unable to remedy a material Nonconformity after
two remediation attempts or it is, in Provider's judgment, impossible or impracticable to remedy the Nonconformity,
Provider may terminate the applicable SOW unless Customer, in its discretion, accepts the nonconforming Work Product as-is.
-
Intellectual Property. Unless otherwise provided in the applicable SOW, all intellectual property rights in and to all customizations,
documentation, or other work product resulting from the performance of the Development Services (collectively, the “Work Product”) shall be owned and retained
solely by Provider, and Provider shall exclusively hold all right, title, and interest in and to such work product throughout the world, except to the
extent of any Customer confidential information or Customer Materials (as defined below) incorporated or used therein, which shall remain the property of Customer.
Customer shall cooperate with Provider, at Provider's request and expense, in executing papers and taking such other and further actions as
Provider may in its discretion deem necessary or appropriate in recording, perfecting, or enforcing its intellectual property rights in the Work Product.
Unless otherwise provided in the applicable SOW, Provider shall have the right to license, sell, transfer, or otherwise commercially exploit the Work Product,
except to the extent of any Customer Materials incorporated or used therein.
-
Customer Materials License. “Customer Materials” means all materials and information, including documents, data, specifications, software, content,
confidential information, and technology provided or made available to Provider by or on behalf of Customer in connection with this Development Agreement.
As between the parties, Customer is and will remain, the sole and exclusive owner of all right, title, and interest in and to the Customer Materials,
including all intellectual property rights therein, subject to the license granted under this Section. Customer hereby grants to Provider a fully paid-up and
royalty-free, non-exclusive right and license to use, reproduce, perform, display, distribute, modify, and create derivative works and improvements
of the Customer Materials to develop the Work Product and otherwise as necessary to perform the Development Services hereunder.
The term of such license will be perpetual.
-
Warranties. Unless otherwise provided in an applicable SOW, Provider represents, warrants and covenants that: (a) the Development Services with
be performed in a competent and workmanlike manner; and (b) the Work Product shall conform in all material respects to any Specifications set forth
in an applicable SOW. The foregoing warranties apply to the extent of Provider's original Work Product and no claim of breach shall lie to the extent
of any specifications, requirements, instructions, directions, ideas, concepts, work product, information, or Customer Materials provided by Customer.
Customer warrants, represents, and covenants that the Customer Materials shall not infringe or misappropriate the intellectual or other proprietary
rights of any third Party.
-
WAIVER OF WARRANTIES. EXCEPT FOR THE FOREGOING LIMITED WARRANTIES IN SECTION 10, THE DEVELOPMENT SERVICES AND WORK PRODUCT ARE PROVIDED “AS IS”
AND PROVIDER HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PROVIDER SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
EXCEPT FOR THE FOREGOING LIMITED WARRANTIES, PROVIDER MAKES NO WARRANTY OF ANY KIND THAT THE DEVELOPMENT SERVICES, WORK PRODUCT, OR ANY RESULTS OF THE USE THEREOF,
WILL MEET CUSTOMER'S OR ANY OTHER PERSON'S REQUIREMENTS, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SYSTEM, SERVICE, OR PRODUCT, OR BE SECURE,
ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR-FREE.
-
LIMITATIONS OF LIABILITY. IN NO EVENT WILL PROVIDER BE LIABLE UNDER OR IN CONNECTION WITH THIS DEVELOPMENT AGREEMENT UNDER ANY LEGAL OR EQUITABLE
THEORY FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE
OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF
WHETHER PROVIDER WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL PROVIDER'S
AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE DEVELOPMENT SERVICES EXCEED THE TOTAL AMOUNTS PAID TO PROVIDER UNDER THE SOW TO WHICH THE GIVEN CLAIM
RELATES IN THE 12-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
-
Indemnification. This Section 13 sets forth each Party's sole remedy and sole liability and obligation to the other with respect to any actual, threatened, or
alleged claims concerning infringement, misappropriation, or other violation of any intellectual property rights of any third person.
13.1 By Provider.
-
Provider shall indemnify, defend, and hold harmless Customer from and against any and all losses, damages, liabilities, costs (including reasonable attorneys'
fees) (“Losses”) incurred by Customer resulting from any third-party claim, suit, action, or proceeding (“Third-Party Claim”) that
the Development Services or Work Product, or any use of the Development Services or Work Product in accordance with this Development Agreement,
infringes or misappropriates such third party's valid and enforceable U.S. intellectual property rights, provided that Customer promptly notifies
Provider in writing of the claim and cooperates with Provider at Provider's expense in the defense and settlement of such claim.
-
If such a claim is made or appears possible, Customer agrees to permit Provider, at Provider's sole discretion, to (A) modify or replace the Work Product,
or component or part thereof, to make it non-infringing, or (B) obtain the right for Customer to continue use same. If Provider determines that neither
alternative is reasonably available, Provider may terminate this Development Agreement, in its entirety or with respect to the affected component or part,
effective immediately on written notice to Customer.
-
This Section 13.1 will not apply to the extent that the alleged infringement arises from: (A) use of the Work Product in combination with other works or
materials not supplied by Provider; (B) modifications to the Work Product not made by Provider; or (C) any Customer Materials used or included
in the Development Services or Work Product.
13.2 By Customer. Customer shall indemnify, hold harmless, and, at Provider's option, defend Provider from and against any Losses resulting
from any Third-Party Claim that any Customer Materials infringe or misappropriate such third party's U.S. intellectual property rights,
provided that Provider promptly notifies Customer in writing of the claim and cooperates with Customer at Customer's expense in the defense
and settlement of such claim.
-
Taxes and Insurance. All taxes and insurance obligations of Provider shall be borne by Provider during the Term.
All taxes and insurance requirements of Customer shall be borne by Customer during the Term.
-
Confidentiality. “Confidential Information” shall mean all source code, product designs, demos, prototypes, data, reports, forecasts, analyses,
technical, marketing, financial and economic information, commercialization and research strategies, methods, techniques, customer lists and identities,
employee identities and skills, trade secrets, and know-how disclosed relating to the business and products of Provider and Customer (each, a “Disclosing Party”)
and disclosed by a Disclosing Party, its agents and/or representatives to the other Party (each, a “Receiving Party”) directly or indirectly, whether in writing
or orally, as well as any information developed as a result of such disclosures, including all studies, compilations, analyses and/or other reports regarding or
relating to Confidential Information and/or the Disclosing Party. Confidential Information shall not include information and know-how which (a) can be
shown by Receiving Party to have been lawfully in its possession prior to disclosure to Receiving Party hereunder; (b) at the time of disclosure hereunder is,
or thereafter becomes, through no fault of Receiving Party, part of the public domain by publication or otherwise; or (c) is lawfully furnished to
Receiving Party by a third party without restriction on its disclosure. Each Receiving Party agrees to hold all Confidential Information of a
Disclosing Party in confidence and to treat such Confidential Information with the same level of care that the Receiving Party treats
its own Confidential Information, but in any event, not less than a reasonable standard of care. Each Receiving Party agrees not to use any
Confidential Information for any purpose other than the purposes of performing such Receiving Party's duties and obligations under this
Development Agreement unless expressly authorized in writing by the Disclosing Party.
-
Anti-Raiding, Non-Compete. Customer agrees that, during the term of its engagement with Provider, and for a period of one (1) year after the termination
of such engagement for any reason whatsoever (regardless of which Party terminates the relationship), to the extent permitted by law, Customer shall not,
directly or indirectly, either individually or through a competitive company or otherwise, solicit, recruit, hire, attempt to hire,
interfere with or otherwise accept services from any employee or independent contractor who had worked for or performed services for Customer as
an employee or contractor of Provider; without express written permission from Provider, not to be unreasonably refused.
-
Remedies. The Parties agree that in the event that either Party breaches Section 15 or 16, the non-breaching Party shall be
entitled to seek an order from any court of competent jurisdiction awarding immediate, preliminary, and permanent injunctive relief, enjoining and restraining
the breaching Party from violating such provision of this Development Agreement, without the requirement to post a bond. The parties agree that each Party's
remedies for breach of this Development Agreement by the other shall be cumulative, and the seeking or obtaining of injunctive relief shall not
preclude a claim or award of damages or other relief. No waiver of any breach of any provision of this Development Agreement shall be deemed a
waiver of any subsequent breach of any provision hereof, nor shall any waiver or failure to enforce this Development Agreement in any way limit
the right of either Party to enforce this Development Agreement. Each Party agrees that if any portion of this Development Agreement is found to be invalid,
overbroad or contrary to public policy, the same may be modified by a court of competent jurisdiction and shall not have the effect of invalidating
this Development Agreement as a whole or any of its parts.
-
Governing Law, Venue and Jurisdiction. The provisions of this Development Agreement shall be construed in accordance with the laws of the
United States and the State of Missouri. Any legal action or proceeding with respect to this Development Agreement, any document related hereto or
any other legal dispute between Provider and Customer shall be brought in the courts of the United States or the State of Missouri having within its
territorial jurisdiction St. Louis County, Missouri. By execution of this Development Agreement, each Party hereby accepts for itself and in respect
of its property, generally and unconditionally, the jurisdiction of such courts. The parties irrevocably waive any objection to the laying of jurisdiction or venue
(including, but not limited to, any objection based on lack of personal jurisdiction or forum non-conveniens) which any of them may now or hereafter have
to the bringing of any such action or proceeding in such respective jurisdictions.
-
General Provisions.
19.1 Severability. Customer acknowledges and agrees that the restrictive covenants set forth herein are reasonable and valid in geographic
and temporal scope and in all other respects. If any court determines that any of the restrictive covenants, or any part thereof, is invalid or unenforceable,
the remainder of the restrictive covenants shall not thereby be affected and shall be given full effect, without regard to the invalid portions.
If any court determines that any of the restrictive covenants, or any part thereof, is unenforceable because of the duration or geographic scope of such provision,
such court shall have the power to reduce the duration or scope of such provision, as the case may be, and, in its reduced form, such provision shall
then be enforceable. If any provision of this Development Agreement is not enforceable, the remainder shall survive intact.
19.2 Taxes. No federal, state, or local income tax, Social Security tax or any other tax of any kind whatsoever shall be withheld or paid by Provider
on behalf of Customer or any employees of Customer. Customer is solely responsible for all tax consequences to Customer related to this Development Agreement,
the Work Product, or the Development Services.
19.3 Independent Customer. Customer and Provider agree that Provider shall at all times during the performance of Provider's duties hereunder be an
independent contractor (and not an employee), maintaining sole and exclusive control over Provider's business, operations, and how the duties hereunder
are to be completed.
19.4 Amendments. This Development Agreement may not be unilaterally amended by either Party; no waiver of any right or obligation herein shall be valid,
except by a written amendment executed by a duly authorized representative of each Party.
19.5 Compliance with Laws. Customer shall comply with all laws, ordinances, rules, orders and regulations of all federal, state and municipal governments,
and of any and all of their departments, divisions, bureaus, agencies and subdivisions applicable thereto.
19.6 Legal Status. This agreement does not create any agency, employment, joint employer, joint venture or partnership between Customer and Provider.
Neither Party will have the right, power or authority to act for the other in any manner whatsoever and no Party shall be deemed or construed
to be a third party beneficiary of this agreement.
19.7 Waiver. Failure by either Party to enforce one or more of the provisions contained herein shall not be deemed or construed to constitute a
waiver of default or waiver of any other violation or breach of any of the terms contained herein.
19.8 Integration. This Development Agreement supersedes any and all other agreements, either oral or written, and contains the entire agreement of
the parties pertaining to the subject hereof. For the avoidance of doubt, this agreement does not supersede or replace the business associate agreement already
in place between the parties, which shall remain in full force and effect in accordance with its terms.
19.10 Force Majeure. In no event shall either Party be liable to the other or be deemed to have breached this Development Agreement,
for any failure or delay in performing its obligations hereunder if and to the extent such failure or delay is caused by any circumstances beyond such Party's
reasonable control, including but not limited to acts of God, flood, fire, earthquake, explosion, war, terrorism, invasion, riot or other civil unrest, strikes,
labor stoppages or slowdowns or other industrial disturbances, or passage of law or any action taken by a governmental or public authority,
including imposing an embargo.
19.11 Non-Solicitation. Customer agrees not to interfere in any employment or independent contractor relationships between Provider and its employees and
independent contractors. Customer agrees that during the term of this Development Agreement, and for a period of 12 months after its termination or expiration,
Customer shall not (a) hire, directly or through a staffing company or placement agency, or otherwise retain as an employee or independent contractor an
employee or independent contractor who worked for Provider or otherwise provided the Development Services for Provider at any time during the course
of this Development Agreement; or (b) solicit or encourage any employee or independent contractor of Provider to terminate, alter or modify their employment
or engagement with Provider. The provisions of this Section 19.11 shall not apply with respect to Provider's employees or independent contractors
who seek employment from Customer on their own initiative, such as, but not limited to, in response to a general solicitation, announcement or advertisement
for employment with Customer.